What will you be using the Internet for?.When choosing an internet plan, consumers ask the following: Today’s consumer alert will provide consumers with a guide to asking the right questions in order to determine the appropriate internet plan for their households needs. As alleged in the complaint, Spectrum-TWC charged New Yorkers as much as $109.99 per month for premium plans could not achieve speeds promised in their slower plans. The suit alleges that subscribers’ wired internet speeds for the premium plan (100, 200, and 300 Mbps) were up to 70 percent slower than promised WiFi speeds were even slower, with some subscribers getting speeds that were more than 80 percent slower than what they had paid for. The Attorney General’s Office looked into thousands of complaints from New York subscribers, including more than 300 from Western New York. I encourage consumers to read our tips to ensure they don't pay extra for speed their provider just cannot deliver." “As alleged in our complaint, our sixteen month investigation found that Spectrum-Time Warner Cable's 2.5 million subscribers in New York were repeatedly cheated into paying more internet speeds the company knew it would not provide. “Reliable internet is vital for millions of New York families and businesses,” said Attorney General Schneiderman. But a 16-month investigation by the Attorney General’s office – which included reviewing internal corporate communications and hundreds of thousands of subscriber speed tests – found Spectrum-Time Warner subscribers were getting dramatically short-changed on both speed and reliability. The complaint alleges that since January 2012 Spectrum-TWC’s marketing promised subscribers who signed up for its internet service that they would get a "fast, reliable connection" to the internet from anywhere in their home. With over 570,000 subscribers in the Western New York region, Spectrum-Time Warner Cable is the largest supplier of internet service in the state.
(“Charter”) and its subsidiary Spectrum Management Holdings, LLC, (f/k/a Time Warner Cable, Inc.,) (together, “Spectrum-TWC”) for allegedly conducting a deliberate scheme to defraud and mislead New Yorkers by promising internet service that they knew they could not deliver. This consumer alert follows the Attorney General’s announcement yesterday of his office’s lawsuit against Charter Communications Inc. Schneiderman issued a consumer alert today to provide New Yorkers with tips for selecting the best internet service plan. Suit Seeks To Compensate Spectrum-Time Warner Cable Subscribers For Five Years Of Broken Promises And Damages And Restitution That Could Be Worth Upwards Of Hundreds Of Millions Of DollarsīUFFALO – Attorney General Eric T. Spectrum Has Over 570,000 Subscribers In Western New York, AG's Office Received More Than 300 Complaints Schneiderman’s Announcement Of Lawsuit Against Spectrum-Time Warner Cable That Alleges Company Failed To Deliver The Reliable And Fast Internet Access It Promised To Subscribers Across The State SchneidermanĪlbany Press Office OUTLINES IMPACT OF SPECTRUM-TIME WARNER CABLE'S ALLEGED FRAUD IN WESTERN NY, ISSUES CONSUMER ALERT TO ASSIST NEW YORKERS IN CHOOSING THE BEST INTERNET SERVICEĬonsumer Alert Follows A.G.